All published content from our knowledge base — guides, how-to’s, and articles.
Operational reporting turns day-to-day IT and security activity into a consistent picture of reliability, risk, and workload. This guide explains how to define…
In-app support ticketing can shorten time-to-triage by capturing identity, device, and application context at the moment a user reports an issue. This guide ex…
Vulnerability feed ingestion is the foundation for timely, accurate vulnerability management. This guide explains how to ingest and normalize multiple vulnerab…
Automating OS updates and patch tasks reduces operational risk, improves security posture, and makes patching measurable at scale. This guide explains how to d…
Unexpected services and port drift expand your attack surface and undermine firewall policy, monitoring, and compliance. This guide shows how to define an allo…
Alert lifecycle management is the operational discipline of moving alerts from detection to closure with clear ownership, consistent state transitions, and mea…
Disk problems rarely announce themselves as “disk problems.” They surface as slow apps, timeouts, backup overruns, or noisy neighbors, and they often arrive wh…
Outbound-only agents are common in monitoring, RMM, EDR, and asset inventory systems because they avoid inbound firewall rules. However, “outbound-only” is not…
Service and role visibility is the ability to quickly and reliably answer two operational questions: what services exist and who can do what. This guide explai…
Operational security posture visibility is the ability to reliably see, measure, and explain how secure your environment is in day-to-day operations. It depend…
Cloud-based patch management tools help IT operations teams inventory endpoints, assess missing updates, and orchestrate safe deployments across distributed en…
Role-Based Access Control (RBAC) is the most practical way to enforce least privilege for operations teams without making day-to-day work impossible. This guid…
