All published content from our knowledge base — guides, how-to’s, and articles.
In-app support ticketing can shorten time-to-triage by capturing identity, device, and application context at the moment a user reports an issue. This guide ex…
Vulnerability feed ingestion is the foundation for timely, accurate vulnerability management. This guide explains how to ingest and normalize multiple vulnerab…
Alert lifecycle management is the operational discipline of moving alerts from detection to closure with clear ownership, consistent state transitions, and mea…
Service and role visibility is the ability to quickly and reliably answer two operational questions: what services exist and who can do what. This guide explai…
Stale hosts and missing telemetry degrade incident response, vulnerability management, and compliance because you cannot trust what is online or being monitore…
Health snapshots capture point-in-time state across availability, performance, configuration, and security signals. Host scoring turns those signals into an op…
A unified asset inventory brings servers, endpoints, and cloud resources into a single, trustworthy system of record. This guide explains how to discover asset…
Agent lifecycle management is the discipline of installing, updating, validating, and removing endpoint agents safely and consistently across fleets. This guid…
Operational insights are the actionable signals IT teams extract from telemetry to keep systems reliable, performant, and cost-effective. This article explains…
ITIL is a widely adopted framework for improving how IT services are designed, delivered, supported, and continually improved. For system engineers and adminis…
